What information do we collect about you?
We collect information about you when you make an email enquiry or make a booking for our Villa in Orlando. Website usage information is collected using cookies.
How will we use the information about you?
We collect information about you to respond to your enquiry and manage your booking. We will not share your information for marketing purposes with companies outside our organisation.
In dealing with your order, we will send some of your details to our management company [lastname, arrival date, departure date]. If there are any issues during or after your stay we may need to share further information with our management company or other US government departments.
How long will we store your information?
We will only store your information until after your stay and for taxation purposes we will store your name for 7 years.
We work with the following 3rd parties to enable us to manage bookings and payments:
[Phoenix Property Services & Ciirus] Name only
[RBS] for BACS payments
Stripe (secure card payment facility)
(a) The Owner will treat information received or acquired from the Guest as Confidential Information and undertakes for so long as such Confidential Information remains confidential in character:
(i) to keep all such Confidential Information confidential, and to take all reasonable steps to ensure that copies of the Confidential Information are protected against theft or other unauthorised access;
(ii) not to communicate or otherwise make available any such Confidential Information to any third party except with specific prior written consent from the Guest;
(iii) to disclose Confidential Information only to such employees, directors, officers, advisors or representatives of the Owner or Management Company who have a specific need to receive such Confidential Information in connection with the villa rental, and who are aware and have accepted that the Confidential Information is, and should be treated as, of a confidential nature; and
(iv) not to use, or allow to be used, Confidential Information other than solely for or in relation to the villa rental, unless (and then only to the extent to which) any other use shall have been specifically authorised in writing by the Guest.
(b) The obligations in 18 (a) shall not apply, or shall cease to apply, to such Confidential Information as the Owner can show to the reasonable satisfaction of the Guest :
(i) has become public knowledge other than through any fault of the Owner;
(ii) was already known to the Owner prior to disclosure by the Guest;
(iii) has been received by the Owner from a third party who did not acquire it in confidence from the Guest, or someone owing a duty of confidence to the Guest; or
(iv) the Owner is required to disclose by law or by a requirement of a regulatory body.
Access to your information and correction
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, contact us on the link at the top of this page.
We may make a small charge for this service. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org. You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However in a few cases some of our website features may not function as a result.
How to contact us
Please visit our ‘enquiries’ page at the top of this page.
Dated: 31 May 2018